Contact Us
Need to contact the team behind Top 10 Bitcoin Casinos? This page explains what we can help with, what to include in a message, and where to go for problems we can't solve. Those include account issues at a crypto casino.
Age and responsible gambling: our content is for adults only. The minimum age is 18 or 21 depending on the site and your state's rules. Gambling carries a real risk of losing money, and crypto price swings add to that risk. If gambling is causing you harm, call the National Problem Gambling Helpline at 1-800-GAMBLER. Offshore casinos may not offer the same player protections or self-exclusion tools as state-regulated operators. See our Responsible Gambling page for more.
What you can contact us about
We're an independent comparison site, not a casino. We can help with:
- Corrections: a coin, bonus term, licence detail or limit on our pages looks out of date or wrong.
- Feedback on reviews: you think a factor like payout speed, verification rules or game range is missing from how we compare sites.
- Partnership or business questions: general enquiries about working with the site.
- Site problems: a broken link, a page that won't load, or a privacy question about this website.
What we can't do
We don't run any of the casinos listed here, so we can't see your account, reverse a transaction, release a withdrawal or settle a bonus dispute. We also can't recover crypto sent to a wrong address, because on-chain transfers are generally irreversible.
We don't give legal or tax advice. For questions about state gambling laws or taxes on winnings and crypto gains, consult a qualified professional.
Problem with a casino account? Start here
- Gather your details: username, the transaction hash (TXID), the coin and network used, amounts and dates.
- Contact the casino's own support through live chat or email. Keep copies of every reply.
- Re-read the site's terms, especially wagering requirements, withdrawal limits and verification rules. Our Terms and Conditions cover this website only, not the casinos.
- Check the licence the casino claims and use that licensor's complaint process if one exists. Remember that offshore licences, such as Curaçao or Anjouan, are not US regulation, and that online casino play for US residents sits in a legal grey area that varies by state.
We can't promise to intervene. If you tell us about a serious, documented problem with a listed casino, we will review it. Reports like this are one input among many when we review a site.
How to write a message we can act on
- Name the page and the exact statement you're questioning.
- Say what you believe is correct and, if you can, how to verify it, such as the casino's published terms.
- Include the date you checked. Bonus terms and limits change, and our pages carry a fact-check date.
- Never send private keys, seed phrases, passwords or full ID documents. We'll never ask for them.
Who we are and how we handle feedback
Learn more about our approach on the About Us page. In short, we research and review operators using published information, and we may earn a commission if you sign up through some links. Commission doesn't decide rankings, and a message from a brand won't change an editorial rating.
We read all messages but can't guarantee a reply to each. Updates made after your feedback appear with a new update date at the top of the relevant page.
Scam warning
We will never ask you to send crypto, pay a fee to recover funds, or share wallet credentials. Treat any message claiming to be from us that does so as fraudulent. Likewise, be cautious about anyone who offers to recover lost gambling funds for an upfront payment.
Gambling should be entertainment you can afford to lose. Set limits, never chase losses, and take a break if play stops being fun.